Support

Something not working, or a question about Chalk? Email and you'll hear back, usually within a couple of days.

Signing in

Use Sign in with Apple, or your email address: Chalk emails you a 6-digit code to type in, so there's no password. If the code doesn't arrive within a minute, check your junk folder, then ask for a new one.

Chalk Pro

Cancel or change your subscription

Subscriptions are handled by Apple. On your iPhone, open Settings → your name → Subscriptions → Chalk. If you cancel, Pro stays on until the end of the period you've paid for.

Free trial

If you cancel before the trial ends, you won't be charged. Chalk reminds you two days before it ends.

Restore a purchase

On a new phone, open Settings → Chalk Pro → Restore purchases while signed in to the same Apple ID.

Refunds

Apple handles refunds. Ask for one at reportaproblem.apple.com.

Your data

Download everything

Settings → Your data gives you your workouts as a spreadsheet (CSV) and a full backup (JSON), any time, free.

Delete your account

Settings → Account → Delete account. This permanently deletes your account and everything in it, including photos, and disconnects Strava. It can't be undone. Cancel any subscription separately in your iPhone's Settings.

See the privacy policy for what Chalk keeps and who it's shared with.

Privacy and safety

• Who sees your workouts: Settings → Privacy (Everyone, Friends or Private).
• Report or block someone: tap ••• on their workout or comment. Reports are checked within 24 hours.
• Notifications: Settings → Notifications.

To report something urgent, email support@chalkfitness.co.uk with "Report" in the subject.

Strava

Connect or disconnect under Settings → Connected apps. Imported runs and rides are only shown to you.

The AI coach

The coach gives general training and nutrition guidance based on what you log. It isn't a doctor or physio. If something hurts, stop that exercise and get it checked if it doesn't settle.